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Service & Guarantee
- Received a defective or damaged item? That is not our intention, and we apologize for the inconvenience! Please send us an email via service_uk@felinaworld.com with at least the following information so that we can assist you quickly and effectively: The order number of your purchase. The article number(s) or barcode number(s) ...
- Is a Lemax adapter or accessory missing? With Lemax items, there are small accessories, including adapters and battery compartments, often packaged in a separate compartment on the outside of the foam. This compartment is often recognizable by the red sticker, as shown in the example: We assume that you will find the missing item in ...
- Trusted Shops guarantee Trusted Shops Buyer Protection Right after placing your order, you can insure your purchase for free up to € 2,500 with just one click through Trusted Shops, regardless of the chosen payment method. If anything goes wrong unexpectedly, Trusted Shops has your back. Future purchases from ...
- Items missing from my order? Not received all the items? That is not our intention, and we apologize for the inconvenience! Continue reading for an explanation and the fastest solution. Order Shipped in Multiple PackagesLarge orders or orders with big or heavy items might be shipped in multiple packages, and you will ...
- Received wrong item(s)? Have you received one or more incorrect items? That is not our intention, and we apologize for the inconvenience! It's likely that we accidentally added an item from another order to your package or possibly placed your shipping label on the wrong package. Please send us an email via ...
